Privacy Policy for eKesco

Last updated: December 23, 2024

Thank you for using eKesco. This Privacy Policy explains how we collect, use, and disclose information about you when you use our mobile application, eKesco ("the App").

1. Information We Collect

When you use eKesco, we collect the following types of information:

Personal Information: We collect personal information such as your name, email address, phone number, and physical address.
Location Data: If you use location-based services, we collect your location information to provide relevant content and functionality.
Account Information: We collect information related to your account, such as your email, passwords, and phone number, to allow you to log in and use our services.

2. Use of Information

The information we collect is used for the following purposes:

To provide and improve the services offered by eKesco.
To allow you to manage your account and interact with the app’s features.
To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To post testimonials. We post testimonials on our App that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and sure to include your name, testimonial location, and contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our App.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the App.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you important updates and notifications via Firebase (e.g., updates on your account or services).

3. Data Sharing

We do not share your personal data with third parties, except as follows:

Third-Party Services: Below are the links to the Privacy Policy of the third-party service providers used by the Application: Google Play Services: We use Firebase notifications service to send notifications to you. Firebase may collect your data in accordance with their own privacy policy.

4. Data Retention

Your data is retained for as long as necessary to fulfill the purposes for which it was collected. You can request the deletion of your personal data at any time by visiting the following link: Delete your account.

5. Cookies and Tracking Technologies

We use localStorage to store data on your device. This helps us provide a better user experience by remembering your preferences and settings. We do not use cookies or other tracking technologies for advertising purposes.

6. Children’s Privacy

eKesco is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us so that we can delete the data.

7. User Rights

In accordance with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you have the following rights:

Right to Access: You can request access to the personal data we hold about you.
Right to Deletion: You can request that we delete your personal data.
Right to Rectification: You can correct any inaccurate personal data we hold about you.
Right to Object: You can object to the processing of your personal data in certain circumstances.

8. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

Your consent to process personal data when you use the App and interact with our services.
The necessity of processing your data for the performance of our contract with you (providing and maintaining the app).

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html .

If you have questions or comments about your privacy rights, you may email us at [email protected].

10. International Transfers

If you are located outside of our primary region, please be aware that we may transfer your information to servers located in other countries where data protection laws may differ from those in your jurisdiction. By using the App, you consent to these transfers.

11. Security

We use reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will notify you by updating the date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: 0800 791 00
Address: Rruga Bill Klinton, Prishtine 10000